Returns Policy
Stitches & Threads by Neuralspark Ltd Returns Policy
Last updated: 12 November 2023.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer free returns within 14 days of purchase. You can return your product for a different product or a refund to the original payment method.
Please note: All returned items must be in new and unused condition, with the original tags and labels attached. Customers can submit product return requests directly via the online store.
Return Process
To return an item, visit https://www.stitchesnthreads.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
You will be liable for any return shipping charges.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 5 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at hello@stitchesnthreads.info
Stitches and Threads
At Stitches and Threads, we're not just in the business of embroidery; we're dedicated to nurturing a community of passionate individuals on their embroidery journey. We believe in the transformative power of this ancient art form, and our Shopify store is a haven for embroidery enthusiasts of all levels. Whether you're a seasoned pro or just taking your first stitches, we're here to support, inspire, and provide you with the finest embroidery supplies and guidance. From premium threads and fabrics to expertly crafted embroidery kits, we're your trusted partner in creating beautiful, handcrafted pieces that tell your unique story. Join our embroidery family, and let's embark on a creative journey together, one stitch at a time.